Booking and conditions:
Booking:

If you have made a choice from our tours or if we agreed on a complete program and price we love to get to work for you.
We ask you to send us the order confirmation per e-mail.

Then we need a scan of your passport and of all fellow travellers which prove full official names, date of birth and passport numbers.
We can not always be completely informed about rules and regulation and you will always be responsible to be in the possession of valid travel documents.

Also we require a down payment of 25% according to our payment conditions for booking more than 8 weeks before the commencement of the tour or service, or a full payment for booking within 8 weeks before the commencement of the tour or service.

On receipt of the (down) payment we will start to make reservations for you.
Approximately 2 weeks before the commencement of the tour or service you will receive the concerning vouchers per e-mail from us. We advise to check the vouchers well on correctness regarding date of travel, names, passport numbers etc.
If you have booked a national flight as well with us then we will also send you the e-ticket for the flight.
Prices for air flights never include air flight taxes. For practical reasons you will have to pay these taxes yourself at the airport.
At some bus stations in Bolivia a tax is imposed for the use of the terminal. Also these taxes you will have to pay on the spot.
The involved rates are small.
You can print the vouchers out and hand them over to the organization or person carrying out the tour or service.
General conditions:

It is understood that undertaking of and participating in travels, treks, group tours, or any other form of tourism activities, such as expeditions, jungle tours or any other activity arranged by Ben Verhoef Tours, involves certain risks and dangers.
These include but are not limited to:
  • travelling in mountain terrain, on rivers and in forests and jungle;
  • travel by aeroplane, car, bus, jeep, boat, canoe, rafts, bicycle, or any other means of conveyance;
  • accidents or illness in remote regions with little or no medical facilities and without means of paid evacuation;
  • accidents caused by forces of nature;
  • changes in itinerary or cancellation of tours/treks or services due to reasons beyond our control.
In consideration of the above Ben Verhoef Tours declares that as performer or as intermediary between the participant and the entities or persons called to carry out the tour or service described in the itinerary: tour operators, hotels, restaurants, transport or others, shall not be liable for their deficiencies or failure of these entities. This includes failures such as delays, loss or damages to baggage or goods, seat allocation in any kind of transport or hotel rooms, unexpected cancellation of reservations or any other failure of any kind.
Ben Verhoef Tours shall not be held responsible for any delay -and its consequences-, loss, injury or damage to any person or property resulting - directly or indirectly - dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, quarantine, strikes, riots, thefts, pilferages, epidemics, medical or custom department restrictions or regulations, or any other causes beyond Ben Verhoef Tours' control. Ben Verhoef Tours does not assume liability or responsibility for securing the services of any doctor for any of their tours or services nor is it liable for any medical emergency, evacuation costs, expenses for accident, sickness or death, loss due to theft, or any other reasons incurred by any tour or service participant. Travellers are advised to seek such insurance arrangements in their home country. The participation in tours or services organized by Ben Verhoef Tours takes place on travellers own responsibility and at their own risk. According to the above, the participant shall not formulate protests of any kind against Ben Verhoef Tours.

Payment and cancellation conditions:

For all the tours or services contracted, a down payment of 25% of the total agreed amount should be made on the by Ben Verhoef Tours indicated bank account when booking the tour or service. The remainder of the payment has to be in the possession of Ben Verhoef Tours 8 weeks before the commencement of the services.

 If the participant in a tour or service booked with Ben Verhoef Tours wishes to cancel the reservation for any reason, our policy states that a full refund payment is not available. The reductions are for:
  • cancellation until 56 days before the commencement of the tour or service: 15% of the agreed amount
  • cancellation from 56 to 28 days before the commencement of the tour or service: 50% of the agreed amount
  • cancellation from the 28th day (including) to the 14th day before the commencement of the tour or service: 75% of the agreed amount
  • cancellation from the 14th day (including) to the 7th day before the commencement of the tour or service: 90% of the agreed amount
  • cancellation from the 7th day (including) to the day of the commencement of the tour or service: the full agreed amount.
Most airline tickets are subject to strict terms that involve high cancellation costs. For cancellation of airline tickets other cancellation penalties can be applicable up to 100%. Ben Verhoef Tours agrees to fully refund any money paid by the participant in the case of having to cancel a tour or service for any reason under Ben Verhoef Tours' control.
If adverse climatic conditions exist or external events disturb or alter the normal course of the country, Ben Verhoef Tours reserves the right of cancellation of the tour or service, or part of it, or the modification of its content, always in the best interest and security of the traveller. In case of cancellation Ben Verhoef Tours will withhold 10% of the payment for administrative expenses.
If the tour has been initiated, the participant will additionally pay the expenses made so far. In case of modification, Ben Verhoef Tours will make a new estimation considering the changes.

Payment of the tour or service is taken as acknowledgment and agreement of the above mentioned terms.







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